Refund policy

Return & Refund Policy – SneakerTCG

Last Updated: June 2026

OUR COMMITMENT TO CUSTOMER SATISFACTION

At SneakerTCG, customer satisfaction and product authenticity are at the center of everything we do. We specialize in authentic sneakers, streetwear, watches, Pokémon Trading Card Game products, One Piece Card Game products, and collectibles sourced through trusted suppliers and distribution channels.

We understand that purchasing collectible and premium products online requires confidence. This Return & Refund Policy explains your rights, responsibilities, and the conditions under which returns and refunds may be requested.

By placing an order with SneakerTCG, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

We accept return requests within 30 days of delivery for eligible products.

To qualify for a return:

  • The item must be unused and unworn.

  • The item must be returned in its original condition.

  • All original packaging, tags, accessories, authenticity cards, and inserts must be included.

  • The item must not show signs of wear, use, washing, alteration, or damage caused by the customer.

  • Proof of purchase must be provided.

Items that do not meet these conditions may be rejected and returned to the customer.

2. SNEAKERS & STREETWEAR RETURNS

Sneakers and streetwear may be returned if:

  • They are unworn and unused.

  • Original tags remain attached.

  • Original shoe boxes, dust bags, packaging, and accessories are included.

  • No signs of wear, creasing, odor, stains, or damage are present.

To protect product authenticity, all returned items undergo inspection before any refund is approved.

3. WATCH RETURNS

Watches may be returned within 30 days provided:

  • The watch remains unworn.

  • Protective stickers have not been removed (where applicable).

  • Original packaging, manuals, warranty cards, and accessories are included.

  • The watch has not been resized, modified, or damaged.

Any watch showing signs of use may be refused.

4. POKÉMON TCG & ONE PIECE CARD GAME PRODUCTS

Due to the collectible nature of trading card products, additional restrictions apply.

Eligible for Return

  • Factory-sealed products that remain unopened.

  • Products with all original seals and shrink wrap intact.

Not Eligible for Return

  • Opened booster packs.

  • Opened Elite Trainer Boxes.

  • Opened Booster Boxes.

  • Opened Collection Boxes.

  • Opened Starter Decks.

  • Opened One Piece products.

  • Products with removed or damaged shrink wrap.

  • Products showing signs of tampering.

These policies protect all customers from searched, resealed, weighed, or compromised products.

5. NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned:

  • Gift cards

  • Digital products

  • Personalized items

  • Custom orders

  • Opened trading card products

  • Clearance items marked "Final Sale"

  • Promotional giveaway items

6. PRE-ORDERS & SPECIAL RELEASES

All pre-orders are considered final once placed.

Because inventory is allocated and secured in advance from suppliers:

  • Pre-orders cannot be cancelled after processing.

  • Pre-orders cannot be returned before shipment.

  • Release dates are estimates provided by manufacturers and may change.

If SneakerTCG cannot fulfill a pre-order due to supplier allocation issues, a full refund will be issued.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the product

  • Photos of packaging materials

  • Photos of the shipping box

After review, we may offer:

  • A replacement

  • Store credit

  • A full refund

depending on product availability and circumstances.

8. HOW TO REQUEST A RETURN

To initiate a return:

📧 support@sneakertcg.com

Please include:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Supporting photos if applicable

Our team will respond within 1–3 business days.

9. RETURN SHIPPING

Unless the return is due to our error, customers are responsible for return shipping costs.

We strongly recommend:

  • Tracked shipping

  • Insured shipping

  • Secure packaging

SneakerTCG is not responsible for lost or damaged return shipments.

10. INSPECTION PROCESS

Once your return is received:

  • Products undergo inspection and authentication.

  • Returned items are verified against their original shipment condition.

  • Return eligibility is confirmed.

This process typically takes 2–5 business days.

11. REFUNDS

If approved:

  • Refunds are issued to the original payment method.

  • Processing usually occurs within 5–10 business days.

  • Financial institutions may require additional processing time.

You will receive confirmation once the refund has been processed.

12. PARTIAL REFUNDS

Partial refunds may be issued when:

  • Original packaging is missing.

  • Accessories are missing.

  • Products are returned with minor damage caused after delivery.

  • Items are returned in a condition different from when shipped.

The refund amount will be determined following inspection.

13. REFUSED RETURNS

Returns may be refused if:

  • The item was used or worn.

  • Authenticity cannot be verified.

  • Tags were removed.

  • Factory seals were broken.

  • Return conditions are not met.

Refused returns may be shipped back to the customer at their expense.

14. CHARGEBACK & FRAUD POLICY

SneakerTCG actively investigates fraudulent chargebacks and false claims.

By placing an order, you agree not to initiate a chargeback without first contacting our support team to resolve any issue.

Fraudulent disputes may be challenged using:

  • Delivery confirmation

  • Tracking information

  • Order records

  • Payment verification

  • Customer communications

15. CONTACT US

For all return and refund inquiries:

📧 support@sneakertcg.com

Our customer support team aims to respond within 24–48 business hours.

The SneakerTCG Guarantee

We stand behind every product we sell. Whether you're purchasing a pair of sneakers, a luxury watch, streetwear, a Pokémon booster box, or a One Piece collection, our goal is to provide a transparent, secure, and trustworthy shopping experience from checkout to delivery. Your confidence in our store is our highest priority.